Empowering global ops—crafted for scale, precision, and premium outcomes.
Empowering global ops—crafted for scale, precision, and premium outcomes.
Setting standards in customer experience and operational excellence.
Setting standards in customer experience and operational excellence.
Key Resolutions
Key Resolutions
115+
115+
115+/day
98%
98%
CSAT Score
CSAT Score
100%
100%
SLA Mastery
SLA Mastery
Automation Mastery
Automation Mastery
Automation Mastery
Architected logistics systems automating real-time query resolution for premium clients.
Architected logistics systems automating real-time query resolution for premium clients.
Macro Mastery
Macro Mastery
Macro Mastery
Created and managed Zendesk Macros to streamline repetitive responses and maintain consistent, accurate customer communication.
Created and managed Zendesk Macros to streamline repetitive responses and maintain consistent, accurate customer communication.
Trigger Management
Trigger Management
Trigger Management
Configured Zendesk Triggers to automate ticket routing, notifications, and status updates while ensuring workflow efficiency and SLA compliance.
Configured Zendesk Triggers to automate ticket routing, notifications, and status updates while ensuring workflow efficiency and SLA compliance.
Handling Challenging Customers
Handled escalated and angry customer interactions with professionalism, empathy, and solution-focused communication to ensure effective resolution.
Knowledge Base Article Management
Created and maintained structured Knowledge Base articles within Zendesk to improve self-service support, enhance information clarity, and reduce repetitive customer queries through organized documentation.
